FERREIRA LOPES, Sergio Francisco Sargo. The importance of the ITIL framework in managing Information and Communication Technology services. International Journal of Advanced Engineering Research and Science, [S. l.], v. 8, n. 5, 2021. Disponível em: https://journal-repository.com/index.php/ijaers/article/view/3617.. Acesso em: 22 jul. 2024.