GALACE, Rafaela Cardoso; PATUZZO, Genilson Valotto; CARDOSO*, Flávia Aparecida Reitz. Quality analysis in the service sector of an electricity generating company according to Servqual’s model. International Journal of Advanced Engineering Research and Science, [S. l.], v. 8, n. 7, 2021. Disponível em: https://journal-repository.com/index.php/ijaers/article/view/3896.. Acesso em: 3 jul. 2024.