ANJOS, Nicole Costa dos; HARB, Antonio Geraldo. Logistics service quality: An importance-performance analysis of customer perception. International Journal of Advanced Engineering Research and Science, [S. l.], v. 9, n. 12, 2023. Disponível em: https://journal-repository.com/index.php/ijaers/article/view/5904.. Acesso em: 22 jul. 2024.