R. C. Galace, G. V. Patuzzo, and F. A. R. Cardoso*, “Quality analysis in the service sector of an electricity generating company according to Servqual’s model”, ijaers, vol. 8, no. 7, Jul. 2021, Accessed: Nov. 23, 2024. [Online]. Available: https://journal-repository.com/index.php/ijaers/article/view/3896