ALI, Bayad Jamal et al. Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality. International journal of Engineering, Business and Management, [S. l.], v. 5, n. 3, 2021. Disponível em: https://journal-repository.com/index.php/ijebm/article/view/3607.. Acesso em: 22 jul. 2024.