LETICIA, Tweve. Effects of Customer Satisfaction on Water Utility Business Performance: A Case Study of Mbinga Urban Water Supply and Sanitation Authority. International journal of Engineering, Business and Management, [S. l.], v. 6, n. 5, 2022. Disponível em: https://journal-repository.com/index.php/ijebm/article/view/5647.. Acesso em: 9 apr. 2025.