Problems in Bureaucratic Planning Process Supporting Quality of Public Services

Abstract

The article aimed to analyze and describe the process of public service management in DPM-PTSP Gorontalo in terms of its organization planning process. The research method used was qualitative. Data analysis used was interactive model analysis consisting of three analysis components i.e. 1) data reduction, 2) data presentation and 3) data verification and conclusion drawing. Research findings indicated that the planning process should be supported by the rule of law aspect. The enforcement in rule of law as the research findings was as follows: 1) service mechanism in DPM-PTSP required regulating power to optimize organizational function, 2) the regulation aspect should be reviewed adequately to ensure legal protection was given to service innovation made by employees, 3) regulations available in DPM-PTSP Gorontalo were overlapping. It restricts the director to stipulate planning standards as one of the corrective acts in DPM-PTSP services, 4) rule of law could selected mechanism and protect all employees, so a transparent, accountable, effective and efficient public service could be achieved and 5) optimization in regulation might elevate public service quality, develop an investment climate and increase both regional and national economic growth.