Effects of Bureaucratic Behavior, Organizational Culture and Leadership on Public Services in the Local Government of Gorontalo

Abstract

Public services operated by the government agencies in Gorontalo were not in accordance with procedures. People almost were not informed about public services they could obtained. They were also reluctant to complain about the poor services. In fact, public services by government agencies had been regulated in Law of 2007 on The Second Amendment to Regulations Number 3 of 2005 on Duties and Authorities of Regents and Deputy Regents as well as Regional Government Officials in Performing Technical Tasks. The objective of this research was to find effects of bureaucratic behavior, organizational culture, and leadership on public services in the local government of Gorontalo. This research used survey method. Data were collected using several instruments i.e. observation, interview, documentation, questionnaire, and literature review. Validity test was conducted using the value of Standardize Loading Factor (SLF); while reliability test was using the value of Cronbach Alpha (CA). The research findings showed that bureaucratic behavior, organizational culture and leadership simultaneously provided positive effects for public services in the government agencies of Gorontalo.