Challenges of Small Businesses in using Digital Platforms for Promoting their Products

Abstract

Small businesses can expand by adopting the correct digital marketing approaches, tools, and strategies on digital platforms, where there is a greater opportunity for smaller enterprises to advance to the next level. Digital marketing agencies are typically hired by business owners who do not know how to put up digital marketing campaigns on their own [1]. Digital marketing services are in charge of keeping organizations online while working within their budget constraints. Businesses, regardless of their size, should always ensure the promotion of their clients' enterprises in order to maintain continual technological innovation. When innovative technology becomes a mainstay for larger firms, the hurdles for small enterprises grow much more difficult. This study described the business owners’ preparedness and knowledge in different digital platforms. Results revealed that only a few business owners know how the digital world works. Most of them were only in the basic skills of their knowledge in the digital platforms. They have inadequate online payment options because of high processing fees, poor internet connection, and limited knowledge on how to use the application. Another challenge for the business owners was competition in Digital World for paid ads versus organic and poor brand credibility.