Effects of Perceived Billing System on Customers’ Preference for Pre-Paid Electricity Metering System in Ekiti State, Nigeria

Abstract

This study examined how customers' preferences for pre-paid power metering systems in Ekiti State, Nigeria, were influenced by their perceptions of the billing system. Primary method of data collection was used. Data were obtained via a structured questionnaire that was given to a carefully chosen sample of 381 electricity users in the Ado-Ekiti metropolitan, the state capital of Ekiti, using a systematic sampling technique. The extent to which customers' preferences are impacted by how they perceive the billing system was examined using the Pearson product moment correlation method. The findings showed that customers' preferences for pre-paid power metering systems are positively and significantly influenced by how they view the billing system. The findings showed that customers' preferences for pre-paid power metering systems are positively and significantly influenced by how they view the billing system.