Job satisfaction: Servers of Regional Hospital Gurupi — Tocantins

Abstract

The investigative balance of this research comprised the macro theme of satisfaction in the work of employees who work directly in the health care team. The cozy locus was the Regional Hospital of Gurupi (RHG), located in the south of the state of the Tocantins, from which we seek to identify and analyze the level of work satisfaction of the professionals who make up the functional staff of the unit. Methodologically, it is configured in a case study of the exploratory-descriptive type, with a qualitative and quantitative approach, whose data collection was performed from March to June 2018 with 160 servers crowded in the referenced unit and selected by simple random sampling. A structured questionnaire was used as a data collection instrument, made available through the “FormSus” web platform, composed of 15 objective questions and 2 open questions, divided into 4 sections, namely: Section A - Data collection sociodemographic; Section B - Professional data; Section C - Work Satisfaction Scale; Section D - Interference of Satisfaction in the services provided. In the analytical stage of the collected data, the descriptive statistic (mean) method was used in sections A and B of the questionnaire, section C was analyzed following the guidance of Siqueira (2008) establishing the means of the scores in each dimension, and for section D qualitative analysis of the participants’ statements in conjunction with the theories previously addressed was used. The results indicated that the servers surveyed are generally dissatisfied with the performance of their tasks, with existing relationships, with the salary received and with the policies of encouraging employees of the unit. With the constant movement in search of excellence in providing health care with quality and safety, it is necessary to keep servers satisfied, fulfilling the mission of the state and public management that is to meet with excellence to social demands.