Facilities and Services: An Assessment of Academic Institutions in Nueva Ecija

Abstract

Academic institutions face a lot of challenges and hurdles and one of it is to provide facilities and services that will meet the users’ satisfaction. This paper evaluated the services of academic institutions in Nueva Ecija in terms of library, infirmary/clinical, food/canteen, and guidance counseling services. Also, this paper evaluated the facilities of academic institutions in terms of classrooms, comfort rooms, gymnasium and computer laboratories. This paper used the descriptive method. The researcher circulated a survey questionnaire to a total of 162 college students. Based on the results, the researcher drawn two conclusions. First, the services provided by academic institutions satisfied their respective students, notably the clinic and the guidance counseling office. Thus, it is recommended that the academic institutions look and improve the canteen services in order to satisfy their respective students. Second, the facilities which are classrooms, gymnasium and computer laboratories provided by academic institutions moderately satisfied their respective students. Thus, it is recommended that the academic institutions focus on the renovation and improvement of comfort rooms as it notably dissatisfied most of their respective students.