Implementation of the Welcome with Risk Classification in Emergency and Cardiological Emergency Services: Integrative Literature Review

Abstract

Objective: Identify the repercussions and impacts of implementing risk classification in urgency and emergency services. Methodology: Integrative literature review that had its searches in the databases BDENF, LILACS AND PUBMED of articles published 2014 to 2020, with the use of the descriptors: User embracement, risk classification, triage, urgency, emergency, cardiology, nursing, nursing care. Data was systematized using the Content Analysis technique. Results: Analyzed 16 articles in which positive impacts were identified in the implementation of the risk classification, related to the ability of this device to organize the demand by prioritizing cases by severity, thus decreasing the chances of a prognosis with negative impacts, resulting from delay in treatment. However, users still know little about the logic of ACCR, which is a limiting factor in the process of implementing the instrument. Conclusion: It is essential to inform the population about the dynamics of using risk classification protocols in emergency services, as well as establishing training and permanent education for health professionals.