Validity of items and Identification of aspects to be improved based on the Client Perception in a Surgery Clinic using the Lawshe Method

Abstract

The goal of this study was to validate items of a questionnaire and identify issues to be improved in nursing care, according to the perception of patients, in a surgery clinic sector of a private clinic, in the municipality of Macaé, Rio de Janeiro State, Brazil. The Lawshe method (1975) was adopted in order to maintain or exclude items on the questionnaire, comprised by 21 items. The set of questions was applied to 81 patients in the immediate pre-operative period, from November 2018 to March 2019, before undergoing elective surgeries (scheduled and non-emergency). In terms of results, the application of this method presented the items that were given prominence in the socioeconomic profile. The item with the greatest importance in terms of average is "Comfort"; in satisfaction, it is the "Number of professionals"; the greatest GAP is "Timeliness in referral to surgery"; in dissatisfaction and weighted dissatisfaction, the item emphasized is "Timeliness in referral to surgery". It was also presented an analysis of the scatter graph demonstrating the coherence of most items to the right upper quadrant in "maintain".