ISO 9001:2015 Implementation of State University and Colleges (SUCs) in region 3, Philippines

Abstract

With memorandum circular no. 2016-1 dated May 12, 2016 that was issued by the Philippine Administrative Order (AO) No. 25 Inter-Agency Task Force, establishing a Quality Management System (QMS) to adopt the ISO 9001:2015, had been mandatory to government agencies. The study assessed the ISO 9001:2015 implementation of quality assurance (QA) management in terms of context of organization, leadership, planning, support, operation, performance evaluation and improvement. The study used quantitative descriptive design. The respondents for each university 10 members chose randomly coming from the Quality Assurance department. On the assessment of the SUC’s Quality Assurance Management towards the implementation of the ISO 9001:2015, it was revealed that SUCs scored high on the different clauses such as context of organization, leadership, planning, support, operation, performance evaluation, and improvement. Among these clauses, the context organization got the highest mean where the emphasis is on determining the external and internal issues that are relevant to its purpose and determined the needs and expectation of interested parties that are relevant to the QMS. For state universities and colleges, ISO 9001:2015 implementation is a clear evaluation indicator if an institution organizes a standard implementation of their processes and procedures in all their programs such as academic, training and research. Thus, it is recommended that higher educational institutions should be required to undergo ISO 9001:2015 certification to fully meet the satisfaction of the clienteles they serve.