Quality Performance Index of the Hotel Sector in the Municipality of Guajará-Mirim, Rondônia: Use of the Varimax method as an analytic model

Abstract

Objective: To build the quality performance index of the hotel sector in the city of Guajará-Mirim, on the border with Bolivia, based on the Varimax method. Method: The Varimax method was used as an analytical research model. The IDQSH questionnaire used is structured with 4 parameters and 15 variables. The questionnaire was applied after signing the Informed Consent Term - FICF. Data were collected from the guests of ten hotels that were randomly selected. he Sector Quality Performance Index - IDQSH was calculated following the Factor Analysis techniques. Result: the result found allows pointing out the classification among the hosting means. The hotels where the quality performance was considered “Good” are, in descending order of the IDQSH: A (0.542), F (0.529) and D (0.514). In the quality standard considered “Bad” are the hotels, also in descending order of the IDQSH: H (0.483), B (0.467), E (0.452), C (0.433), G (0.393) and J (0.369). Hotel I, with an index of 0.276, achieved the classification that indicates a “Terrible” quality performance. Final Considerations: The Quality Performance Index in Hotel Services (IDQSH) of the municipality of Guajará-Mirim obtained an index of 0.445, considered "Bad", according to the adopted classification.