Health care organizations: How to achieve excellence in care?

Abstract

Health care organizations have a duty to provide quality care to their users and to consider patient safety as a first. However, there are several elements to consider as essential for achieving excellence in service, which will be discussed in this work. As an objective, the present study seeks to list the main elements that contribute to an organization of health care to have excellence in the provision of its services and, to deepen the discussion about the alignment and cohesion of the teams. Methodologically, this is a qualitative, exploratory and bibliographic research, in which a bibliographic review of the last five years was carried out in scientific articles and reference sites, analyzed in January 2022, using the following descriptors: organizations of health, excellence, evidence-based medicine and team training. As a result, it can be seen that health organizations need to retain their employees so that they are co-responsible for the success or not of the organization. Through the feeling of belonging, empowerment and horizontality, this loyalty occurs more naturally and the members of the group start to always act in search of the best, of excellence in service to their customers.