Application of the Queue theory in the Optimization of systems of attendance in the ice Cream Shop in the city of Manaus-AM-Brazil

Abstract

A queues through investigations of probability distributions generated and directed to the flow of customers and services to meet the demand of new customers waiting time in queues through practical ways. This work had as objective, a real reduction in the service queue of an ice cream shop. They were selected according to the specific needs of the optimization of processes, eliminating bottlenecks and processes. Some services have taken into account the peculiarities of the place, and public, having been receiving quality services and financially for the clients.