The Importance of Quality Tools in the Health Environment

Abstract

Being education a fundamental factor to generate the welfare of society, together with research, which is a consequence of the first, a form of application of education and knowledge. Being these elements, generators of the progress and welfare of society, which is specifically important in areas such as health, in which the requirement of quality increases every day, since it is a sector in the service sector in the what quality is not optional and, yes, imperative, because it is tied to the well-being and life of your client, or patient. Thus, the objective of this work is to carry out an exploratory bibliometric research on publications made on the quality tools used in the hospital environment, from 2002 to 2019. In order to fulfill the objective of this work, a survey of articles available in two large databases - Scopus and Web of Science - was carried out using key words from the theme: "Quality tools & Health", then applied filters to determine characteristics to respect of these works. As results, a survey of the quality tools used in the hospital environment was obtained, as well as some characteristics aimed at counting publications of the works over the years.