Develop a model to map client's people development requirements and the delivery of the service to achieve effective results

Abstract

The People development requirements are individual skills and competencies required to improve performances of the entire organization or the company. Many competitive companies are concerned in fulfilling their internal employees' development requirements. It is very important to gather the exact requirements of the client and understand the skills that they are lacking because of the time and resources spent to fulfill the business needs and the mismatch between what is delivered and what was actually needed. This project attempts to develop a suitable model using graph theory concepts to map clients' people development requirements and how to cater an effective service for clients which will meet their requirements. A questionnaire that contains fourteen question statements was designed to gather information from the participants and the questions are based on measuring confidence, knowledge, leadership and management, time management, communication skills, problem solving and decision making. The graph is drawn considering the interrelations between questions and according to participants' responses. Areas of improvements and strengths identified accordingly. After analyzing all the graphs from the participants using graph theoretical concepts it concludes that their areas of improvement are broadly different from each other. By having a proper overall understanding about the areas of improvement of the participants will enhance the effectiveness through customized way of delivery.