The Impact of ICT on the Performance of Logistics Firms in Accra, Ghana

Abstract

The study examines the impact of Information and communication technology (ICT) on the performance of logistics firms in Accra, Ghana. The main objective of the study was to gain a better insight into how the level and use of ICT in the firm’s security and tracking, customer service delivery and also how the information integration of systems affects the firms’ performance. Twenty-one (21) logistics firms in Accra consisted the research sample. The sample population included the managers, directors, supervisors and staff that are in direct contact with ICT usage. In other to achieve the objective, 147 questionnaires were distributed, and 129 questionnaires were filled and retrieved for analysis. This represented a response rate of 87.8% of the sampled population. The researcher analysed the data obtained using SPSS version 26. Descriptive statistics methods were employed to present and summarize the findings of the result. The researcher further analyzed the data using inferential statistics and multiple regression. The study showed that ICT has an impact on the performance of the logistics firms in Accra, Ghana. The findings revealed that three out of the four ICT indicators used as the independent variables of the research were found to be statistically significant, which were enough to influence the performance of the logistics firms. The researcher recommends that management should continue to motivate and increase ICT usage within the firms and even to the sectorial level that are yet to be computerized to achieve a higher level of optimum operation and profitability.