Integrity/ Compliance Programs: development of the Structure of the Hotel Network in Foz do Iguaçu - PR.

Abstract

The study presents the structure and processes aimed at implementing ethics, integrity and combating corruption and fraud in the organizational environment through integrity/compliance programs. This structure reflects a series of mechanisms that promote business continuity with a focus on concepts linked to the socio-economic sustainability of organizations. Conceptually, the work is supported by the bibliographical review of the concepts elaborated in the academy and main normatives woven in the national and international scopes throughout history. This is an exploratory descriptive research, in which organizations in the hotel industry in the city of Foz do Iguaçu – PR were surveyed about the degree of maturity of the mechanisms contained in these programs in their operations. As a result, it is observed that the theme is already on the corporate governance agenda of these organizations, demonstrating a high degree of engagement with the concepts discussed. It was possible to conclude among the organizations observed that the main business activity in the municipality is already aligning its processes with the best practices explained, however, with some development gaps identified according to the methodology applied.