Technologies as Tools for Quality Management in Health Services

Abstract

Since World War II, there has been a concern related to the quality standard of industrial production. Adapting to the reality of the health sector, it sought to improve the management of the quality of its services, aiming, in addition to satisfying its internal and external customers, the safety of its patients. The objective was to settle how technologies influence the quality management of the health sector today. Thus, this article presents as a methodology a bibliographic research in which a literature review of the last five years was carried out in scientific articles, analyzed in the months of November and December 2021, using the following descriptors: technology, health and quality. As a result, it can be seen that technologies are important allies of management in health services, providing patient safety, systematization, organization and agility in processes, reducing workload and reducing costs for the organization. However, it is essential that managers are attentive to develop training and adherence strategies for professionals responsible for feeding the computerized systems, in order to guarantee the quality of information and the achievement of the intended results.