Perceptions of Quality of Life in the Context of Telework in Public Organizations in Brazil: An Integrative Review

Abstract

This article sought to identify the current panorama of the study of Quality Of Work Life (QWL) applied to telework in Public Organizations in Brazil. In methodological terms, it is an integrative literature review based on publications from the data platforms: CAPES, SPELL, SciELO and ENAP, delimited by the time frame from 2010 to 2021. By applying search descriptors and parameters for acceptance and rejection, 23 articles composed the corpus and supported the analyses. From the review it was found that, although there are still few researches in the area, a majority of teleworkers positively evaluate the QWL aspects in the telework modality, within the scope of public administration. The flexibility of the workday, the reduction of displacements and the reduction of costs, among other factors were cited as advantages. Despite this, issues such as the weakening of the bond with the company and co-workers and technical adaptation difficulties appear as compromising the QWL. The results achieved have the potential to support future research that addresses the quality of life of teleworkers within the scope of public administration. In addition, the present research can allow the reflection of governments and public managers on the benefits and challenges pointed out by the findings of the study.