Strategy for Improving the Knowledge Management of Industrial Dispute Mediators based on the Knowledge based Organizational Model at the Department of Manpower in Makassar

Abstract

A knowledge management strategy is urgently needed at this time, due to the high level of Industrial Disputes, the Department of Manpower has to improve its human resources. In this study, the knowledge-based organizational model is used as a solution to the application of knowledge management strategies to solve the problems faced by industrial dispute mediators today. Before implementing the knowledge-based organizational model, it is necessary to first measure the quality and quality of human resources in the Ministry of Manpower using a Likert scale and testing the quality of human resource management by combining the knowledge management approach. The Likert scale calculation and quality testing reached the same conclusion, namely the quality of human resource management at the Ministry of Manpower was good (Likert scale = 3.78 while the actual percentage = 75.88%). Although this has already been stated to be beneficial, it is necessary to increase the quality of the employees of the Department of Manpower to improve industrial disputes.