Influence of Cloud Computing Adaption on Organization Performance: A Case Study of Selected Commercial Banks in Ilala Municipality

Abstract

This study focuses on the influence of cloud computing adaption on organization performance with particular reference to selected Commercial Banks in Ilala Municipality. Specifically, the study aimed to assess how cloud computing increases efficiency of bank operations, to examine the effectiveness of cloud computing on enhancing customer satisfaction and to identify the challenges and opportunities encountering Commercial Banks in adopting and using cloud computing services. A sample of 70 respondents was drawn from the study population using simple random and purposive sampling techniques. Research questionnaire was applied in data collection and the collected data were analyzed using quantitative research techniques. Frequencies and percentages were computed to establish descriptive information of the collected data. Multiple regression statistical analysis with the help of Statistical Package for Social Science (SPSS) was employed to analyse the collected data. Results revealed that cloud computing is easy to use in banking operations, it shows that cloud computing in banks is accurate in data processing whereby to improve efficiency cloud technology can bring together multiple data and operational systems and increase efficiency in bank operations. Basing on the findings the study recommends that cloud computing service providers solve the issues that hamper the adoption of cloud computing. The government should create policies on cloud computing to be taught from schools so that people become aware of cloud computing. Seminars and events should be organized so that different kinds of individuals can be educated and informed about different ideas concerning cloud computing adaptation. The study recommends for further studies that cloud computing is a rapidly emerging technology in many companies. It would be interesting to concentrate on other industries that may have a greater demand for information management and so need the usage of cloud computing.