Effects of Human Resource Training Practices on Employees’ Performance in Tanzania: A Case of Dar Salaam Water and Sewerage Authority

Abstract

The study investigates the effects of human resources training practices on employees’ performance at Dar es Salaam Water and Sewerage Authority (DAWASA). Specifically, the study examined if employee’s engagement, motivation and job satisfaction have effects on employee’s performance at DAWASA. The study employed pragmatic philosophy with a mixed research approach and descriptive research design. Data were collected using questionnaire and interview guide. Analysis was done through descriptive and inferential statistics. Findings depicted that HR training practices enhance internal communication, enrich employees with decision making skills, increase employees’ commitment and participation/involvement in various issues increase employees’ capacity in meeting deadlines increase the feelings of ownership and handling of employees with care. Also, human resource training practices have found to motivate employees and increase performance as it boosts of employees, develop employee’s personality, reduce supervision level enhance employee’s pro-activeness, reduce absenteeism, increase ability to defend employer and lastly enhance organization image. Lastly on effects of job satisfaction on employee’s performance, the study conclude that Human Resource training practices enhance job satisfaction as it increases employee’s devotion time, team working, ability to cope with changes, ability to meet work standards, and reduced supervisors’ supervision. The study recommends the management of DAWASA to having enough budget and supportive policies for training issues. Secondly, there is a need of budget allocation by the government or authority to enable DAWASA to be able to acquire experts and trainers who will enable proper implementation of Human Resource training practices at all levels