Evaluation of Student Services in the New Normal: A tool for Quality Improvement

Abstract

Student affairs and services in higher education at present in the new normal is faced with many challenges. It has been fundamentally a profession that willingly subjects itself to periodic evaluation and capacity assessment to ensure the quality of service being delivered (UNESCO, 2002). Several studies in the Philippines were made regarding the evaluation of SAS in light of the paradigm suggested in the CMO No. 21, s. 2006. This study aimed to evaluate the student services in the Kalinga State University utilizing a quantitative research design framework as to the extent of priority, level of satisfaction among the three areas, suggestions were asked to support the result of the study. Student welfare and institutional program may be given further strategic planning for students to give equal priority as that of student development. Provision of student centers in every college and office space for the student council may be considered as priority need of students while College of Agriculture may be encouraged to actively participate in activities for development. Clients are moderately satisfied in the student welfare programs but identified. Availment of student emergency loan may be proposed as one of the students’ privileges. Further study for College of Criminal Justice Education for getting the lowest mean. On the institutional program, dormitory services and boarding houses services of the owners has to be reviewed, while College of Criminal Justice Education needs to be more motivated to participate in the institutional program of the school.