Role of Technology in Hospitality Operations: An Overview

Abstract

In the hotel industry, technology is employed in every aspect of the business, from surveillance and security cameras to reservation and POS systems, meeting matrices, property management software, mobile communication and energy management software to electronic and wireless keycards. Almost every part of modern life is touched by technology, and it has become a formidable competitor in almost every industry. Thanks to technological progress, we are now able to do tasks more quickly, with fewer employees, and with less overall effort. The hospitality sector is shifting its perspective on the use of technology. The hospitality sector is committed to investing in technology in order to boost customer satisfaction. To stay ahead of the competition, hotels must be inventive and innovative. The hotel services may be appreciated by some guests and not by others. This makes it very challenging to provide uniform hotel services. Hotel rooms are a perishable good, therefore there is always pressure to fill them quickly. In an effort to woo customers, hotels are including more and more cutting-edge gadgets. Once upon a time, doors need metal keys, but nowadays, even smartphones can unlock them. At Disney hotels, you'll need to bring a magnetic bracelet instead of a key. High-definition televisions, wireless Internet access, mirror televisions, and fingerprint scanners are all standard amenities in today's five-star hotels. Every successful hotel or hotel chain is rushing to incorporate new technologies before it even hits the market. There is a Yotel in New York with a space motif with robots serving guests. These hotels are offering their visitors more than simply a place to sleep. Every hotel, no matter how big or little, is making efforts to upgrade its facilities with modern technologies. Technology's advantages to an organisation extend well beyond the happiness of its customers (the guests). Technology has had a profound impact on people's way of life. Technology has made a lot of things easier.